Deskside Support Representative(Onsite Support)/DSM

KIRKLAND, Washington, United States

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Job Title: Deskside Support Representative(Onsite Support)

Work Shift: 1st shift

Weekend coverage is required.

Does not need to be on-call

Years Experience: 7

Travel is required.

Request Description:

Work Location: KIRKLAND, WA, WEST

Required Skills:

Candidate requires 7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds. The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices. The candidate must be able to provide on site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools. Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written.

Type: Contract

Reference ID: 360902