Deskside Support Representative(Onsite Support)/DSM

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Title: Desk Side Support

Location: Philadelphia, PA 19130

Project Duration: 6 Months Plus

Shift: 1^st 8:00 am – 5:00 pm

Job Description

Working Knowledge of: Win 8/10, Mac OSx, Dell hardware, Full function ticketing system experience (Remedy, Service Now, SM9) VPN, MS Office and Outlook.
History of self-training on new applications as necessary.

Strong technical aptitude, troubleshooting and organizational skills.
Superior customer service orientation.
5 (or more) years of consistent work experience as an IT Support professional for a large scale enterprise.
Related technological certifications are highly desired (e.g. CompTIA A+, HDI, MCSE, MCP).
A High School Diploma is required.

Type: Contract

Reference ID: 364797