CDI Inc., is looking for qualified candidates to fill the role of Android Support Manager. This is a contract position and the duration is expected to be 12 months+. This would be a W2 position and you would work onsite at the client’s location in Mountain View, CA. Please review the project description provided, and let me know if this is something you might be interested in discussing further.

Android Support Manager

Top 3 Daily Responsibilities: 1. Key contact for assigned clients. Managing support relationship, evangelizing Android and team training projects. 2. Manage and grow relationship with internal product teams. 3. Investigate and resolve product related escalations. Improving customer experience and product excellence.

Additional Responsibilities:

• Establish and streamline escalation processes with external partners and internal stakeholders, work directly with Android engineering to resolve customer and partner escalations
• Identify and quantify top customer-impacting issues to advocate for product fixes and improvements
• Cultivate strong relationships with partners including carriers and OEMs, and represent voice of customer back to Android product and engineering teams
• Develop and publish documentation including known issues, tips for end users, and partner training materials

Required Qualifications:

• BA/BS degree in Business Management, Computer Science and/or any related degree with a strong academic record
• Minimum 1-2 years working with call center customer support operations
• Minimum 2-3 years client-facing experience, either via technical sales, customer support, or consulting
• Minimum 2-3 years of excellent partner management and/or superior account management with effective communication skills, preferably with demonstrated professional experience providing expert-level technical support
• Demonstrable technical aptitude with troubleshooting mobile device and service issues
• Strong project management skills