CDI is looking for a Customer Support Engineer in the Raleigh, NC area.  This is a must have position that we are looking to start interviewing for immediately.  This is a contract to perm position, and the right candidate will have at least three years of experience in the support field.  Please send your most recent, up-to-date resume and questions directly to Adam.Crawford@cdicorp.com for immediate action.

Knowledge, Skills, Abilities & Qualifications:

• Installs complete AFIS sites including hardware, software, X-load, matcher, partitioning, disk space analysis, etc.
• In cooperation with Regional Service Manager, prepares preventative maintenance schedules for remote sites
• Performs preventative and remedial hardware and software maintenance and system administration on assigned products; provides assistance on installations and removals. Installs field change orders, when required
• Writes UNIX shell scripts to analyze and process data, write utilities to simplify AFIS operations and communications
• Ensures defective parts are returned correctly and in a timely manner
• Tracks assigned inventory
• Troubleshoots and promptly escalates customer service issues and other systems anomalies to Technical Support and Support Management to ensure a swift solution
• Makes decision for proper support procedures when system problems arise
• Works with software developers on system enhancements

REQUIRED SKILLS AND QUALIFICATIONS
- Must have a Bachelor's degree in Computer Science, Mathematics, Physics, etc.
- Must have a minimum of three years' experience in field service/customer support
- Must demonstrate an intermediate knowledge of central processing units and customer service techniques
- Must be able to run associated diagnostics
- Must have experience using UNIX in a professional environment
- Must have strong computer skills with a good knowledge of Windows OS; must be comfortable with hardware and software solutions