The General Manager of Operations will be responsible for the P&L of the Aerospace Division for Phoenix, AZ.  This position will lead and be an active part of the business development stabilization and growth initiatives, not only for the specific site, but collaborates across all verticals. Additional responsibilities include:

ESSENTIAL FUNCTIONS

• On-going personal contact with the principals of assigned clients to assess needs, develop creative solutions for better partnerships and quickly resolve any potential problems.
• Appoint or hire personnel to key positions. Promote the development of employees’ personal growth through training, recognition and compensation in a non-threatening environment supported by open communication.
• Fiscal management of office to assure maximum profitability.
• Assess manpower requirements and direct efforts to maintain appropriate staffing to meet the projected workload.
• Maintain close communications with staff to improve procedures and identify equipment acquisitions that will assist in streamlining production and meet the goal of exceptional quality performance.
• Assist in business development for targeted potential clients and develop strategies to grow business for the site, as well as across the AIE vertical.
• Is a champion and motivator, drives a culture of continuous improvement process and customer satisfaction.
• Development and maintenance of customer relations leading to customer satisfaction; including quality of work, project status, negotiation, work flow and resources, manpower and other organizational responsibilities.
• Maintains a solid working relationship with the leadership team and has in-depth knowledge of customer’s business, organization, services and needs.
• Monitors and helps establish measurements and metrics of task delivery performance with respect to cost, quality, and delivery.
• Interface with Finance to ensure correct and timely billing to the customer, accountability for achieving DSO targets for site.
• Initial interface with new customers on processes, and job requirements; subsequently coordinates incoming work packages for schedule requirements with team.
• Develops and identifies the plans, processes, and policies that directly or indirectly improve customer service, quality, resource, environment, etc.; ensures implementation across site.
• Works with internal business leaders to establish and maintain software requirements along with customer requirements and internal objectives.
• Responsible for ensuring that site implements and practices all established company policies/practices including, but not limited to, Employee Relations, PMP, Diversity, Compensation, Quality Assurance, Company Vision, and Financial Auditing standards.

 KEY COMPETENCIES

• Adaptability – Responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change.
• Attracting, Developing and Retaining Talent – Identifies specific talent needs and staffs to meet them; develops talent and teams with diverse capabilities; accurately appraises employee competencies and performance; provides constructive feedback and coaching; develops successors and talent pool.
• Communication – Keeps two-way communication flowing with key stakeholders (customers, shareholders, employees, etc.). “Over-communicates” key messages about CDI to internal and external audiences. Delivers clear and effective verbal and written messages.
• Customer Focus – Stays in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it; makes customer satisfaction a business priority; takes customer comments and complaints seriously; focuses on what is best for customer.
• Ethics / Integrity – Demonstrates principled leadership and sound business ethics. Shows consistency among values and builds trust with others through building credibility and follow-through on commitments.

• Financial Acumen – Understands key financial indicators and uses them in planning and projecting. Has demonstrated expertise in planning and forecasting P&L and uses financial information to evaluate profitability of potential sales and make sound pricing decisions.
• Consultative Selling - Demonstrates to customers a solid understanding of their needs. Proposes solutions that cut across product lines to provide a single company solution.

• Influencing and Negotiating – Inspires trust and credibility; promotes ideas and proposals persuasively; shapes stakeholder opinions; projects a positive image. Negotiates win/win arrangements with customers and contract employees.
• Initiative – Seeks new opportunities for business development, quality improvement and personal learning and takes appropriate risks to make them a reality.
• Leadership – Accomplishes work effectively through subordinates; establishes objectives, delegates and coordinates work consistently; promotes innovation and team effort.
• Sound Judgment and Decision Making – Applies broad knowledge when addressing complex issues. Defines issues clearly. Takes all critical information into account to make timely, tough decisions.
• Team Player – Promotes effectiveness of CDI as a whole by supporting common processes and measurements. Works effectively in partnership with others both across CDI and with customers to achieve business goals.
• Executive Presence – Achieves immediate credibility with executive level clients by portraying an executive image and presenting ideas in a polished, businesslike manner.
• Shaping and Driving Strategy - Has a clear business focus and develops aggressive strategies to achieve competitive advantage. Translates vision and strategies into practical objectives and “street-smart” actions. Drives for results. Holds others accountable by monitoring and measuring performance.

The above major ongoing responsibilities describe only the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with CDI Corporate policies and procedures.

MINIMUM REQUIREMENTS / PREFERENCES

• Bachelor’s degree in a technical discipline (engineering) or the equivalent combination of education and experience.
• Requires a minimum of 15 years related technical experience in engineering, with 5-10 years in leadership/ management roles and/or design center support.
• Ability to assess business situation and develop and establish priorities.
• Ability to monitor, measure and establish quantitative and quality standards.
• Proven leadership skills in an operational environment.
• Strong customer and employee relations skills.
• Strong critical thinking and solution implementation skills.
• Ability to adapt quickly to change in situations or business environment.

Preferred Qualifications:

• MBA or equivalent.
• Program Management PMP certification or equivalent.
• 6 Sigma Blackbelt.

 Join a team with EXCELLENCE, LOYALTY and INTEGRITY! 

CDI Corporation appears on Engineering News Record (ENR) which is a publication of record for over 70,000 engineering and construction industry professionals throughout North America. ENR published its Top 500 Engineering Design Firm rankings for 2016, and once again CDI was ranked among the leading design firms in North America. Our rankings include:

• Top 100 Pure Designers: #13
• Top 20 Design Firms for Manufacturing Sector: #7
• Top 20 Design Firms for Industrial Process/Petroleum Sector: #14
• Top 50 Design Firms in International Markets: #20
• Top 500 Design Firms: #26

CDI provides value to clients by delivering high quality engineering and technical services through the latest technologies. One of our areas of expertise includes our Aerospace & Industrial Equipment division. Instrumental in the design and implementation of many innovations in equipment, systems and technology for more than 60 years. As a recognized leader in aerospace innovation, we have delivered engineering solutions for a broad range of aerospace platforms.

 CDI Corporation is an EEO/An Affirmative Action M/F/D/V Employer