VP of Operations / GM

Job Description:

CDI Global Engineering & Technology Solutions (GETS) provides a full range of engineering and design services to enable our clients to adapt to rapidly changing needs by accelerating time to market, managing risk, and optimizing business results.   Reporting to the President of the Aerospace and Industrial Engineering Solutions division, the VP of Operations will be responsible for the P&L of the specific site’s business.  The VP of Operations will lead and be an active part of the business development stabilization and growth initiatives, not only for the specific site, but collaborates across all of the AIE verticals

General Duties:

• On-going personal contact with the principals of assigned clients to assess needs, develop creative solutions for better partnerships and quickly resolve any potential problems.
• Appoint or hire personnel to key positions.  Promote the development of employees’ personal growth through training, recognition and compensation in a non-threatening environment supported by open communication
• Fiscal management of office to assure maximum profitability
• Assess manpower requirements and direct efforts to maintain appropriate staffing to meet the projected workload.
• Maintain close communications with staff to improve procedures and identify equipment acquisitions that will assist in streamlining production and meet the goal of exceptional quality performance
• Assist in business development for targeted potential clients
• Champions and motivates staff; drives a culture of continuous improvement process and customer satisfaction.
• Develops strategies to grow business for the site, as well as across the AIE vertical.
• Identifies synergies in the AIE (Aerospace & Industrial Engineering) Business to develop bench strength, drive client satisfaction, and enlarge opportunities in working with current and future clients.
• Develops and maintains customer relations leading to customer satisfaction; this includes quality of work, project status, negotiation, work flow and resources, manpower and other organizational responsibilities.
• Develops and maintains relationships with all customers’ senior leadership teams.
• Maintains a solid working relationship with the Operations leadership team and in-depth knowledge of customer’s business, organization, services and needs.
• Monitors and helps establish measurements and metrics of task delivery performance with respect to cost, quality, and delivery.
• Interfaces with AIE Operations and Finance to ensure correct and timely billing to the customer; accountable for achieving DSO targets for site.
• Initial interface with new customers on processes and job requirements; subsequently coordinates incoming work packages for schedule requirements with team.
• Responsible for engineering and drafting teams to ensure appropriate staffing levels and high quality of work product.
• Works closely with business development teams to support both new opportunities and existing business with aerospace customers. Involved in developing new business with existing customers.

• Develops and identifies plans, processes and policies that directly or indirectly improve customer service, quality, resources, environment, etc.; ensures implementation across site
• Works with internal business leaders to  establish and maintain software requirements, along with customer requirements and internal objectives

• Responsible for ensuring that the site implements and practices all established company policies/practices including, but not limited to, Employee Relations, PMP, Diversity, Compensation, Quality Assurance, Company Vision, and Financial Auditing standards