Repair Order Administer

Essential Duties and Responsibilities:

The purpose of this function is to provide customer service for the US Service Center located in Ashburn, VA by creating SAP notifications and entering customer orders as efficiently as possible.  This function is primarily responsible for processing orders from start to finish through the SAP system to ensure the various repair sites/technicians receive and promptly execute the orders.  This role will serve as the primary layer of accuracy in the repair order entry process by ensuring that the information provided is accurate according to the customer class, level, product type, product complaint and regional location.

• To demonstrate business and technical proficiency in regards to entering repair orders into the SAP System accurately and efficiently
• To maintain focus on the customer by fulfilling and satisfying all customer requirements in a timely, professional and polite manner
• To communicate effectively either via phone or email and to follow up with customers to be sure their inquiries are handled in a professional, timely and polite manner

• Understand the process of determining customer status, pricing and discounts
• To have the knowledge and ability to interpret, and explain the policies and procedures of Invensys Eurotherm’s repair order administrator function
• To follow assigned processes and deliver results
• To communicate directly with Sales Partners to aid in the processing of orders, and assist with issues or transactional problems
• To escalate complex customer issues as necessary

Other Duties and Responsibilities:

• Edit all orders for accuracy and make corrections as necessary.
• Distribute processed orders appropriately for scanning
• To serve as back up to the Telephone Operator, Pre-Sales; Order Verification, and Order Management as necessary

Required Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Working knowledge of SAP based software (preferred)
• Working knowledge of windows based software such as Microsoft Office, especially Outlook and Word.
• Requires excellent verbal and communication skills, with the ability to quickly, efficiently and calmly handle a high volume of customer interactions by telephone, or email
• Requires the ability to calmly interact with customers in an effective, timely manner
• Must be able to function in a fast paced environment
• Must be able to handle multiple activities at one time
• Must pay attention to details
• Must display the ability to solve routine problems
• Ability to lift and move 25 lbs.

Education and Experience:

A.S. in Marketing or Sales Management preferred, or High School Diploma or equivalent