Customer Support Representative

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Customer Service and Support Role

Contract Assignment up to 18 months

Location: Austin, TX

Shift 7:00am to 4:00pm

In this position candidates would be expected to answer support calls, work on the queue, and coordinate licensing requests for customers.

Description:

Supports customer inquiries regarding product issues using a telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming calls. Escalates technical questions regarding company products to Customer Support Engineering.

Requirements:

2-3 years experience is a customer service/support role.

Prior exposure to a call center environment and metrics.

Previous work within a technical industry and familiarity with licensing agreement is strongly preferred but not required.

Type: Contract

Reference ID: 365557