COMPANY PROFILE:

Join a team with EXCELLENCE, LOYALTY and INTEGRITY!

 CDI Corporation (CDI) is a $1 billion privately held company founded in 1950. We deliver engineering services to blue-chip clients with operations in markets around the world.

CDI Marine Company is a division of CDI Government Services and a leader in providing our clients with high quality, cost effective engineering, design and logistics services in the marine industry. For additional opportunities please visit us at www.cdicareercenter.com

 •     CDI Marine Company was awarded the Virginia Values Veterans (V3) Governor’s Award in 2016.

•     Forbes.com named CDI as one of the Most Trustworthy Companies in the United States in 2012.

•     CDI Corporation is an EEO/An Affirmative Action M/F/D/V Employer

GENERAL DESCRIPTION:

CDI Government Services is currently recruiting one Customer Service Representative (01043) in Norfolk, VA for a SPAWAR program. 

• Provide user and help desk assistance to document computer and network problems, such as malfunctions and program operating problems.  
• Provide documentation to tier 2 and tier 3 personnel to resolve computer and network issues. 

GENERAL DUTIES:

• Using knowledge of the work processes, applicable regulations, workload, and practices of the facility and its computer users provide assistance to users to document computer and network issues. 
• Expand or modify the system to serve new purposes or improve work flow.  
• Educate users about new or changed procedures and conduct special projects and upgrades as necessary.
• Prepares and provides various reports and technical reviews to customer and senior management as requested.
• Serve as primary interface and technical contact to customers
• Manage multiple program components and activities simultaneously, ensuring efficiency and effectiveness is achieved

MINIMUM SKILL REQUIREMENTS:

• High School diploma or GED.
• Five (5) years of US Navy Computerized System experience, to include: Providing information and solutions in response to inquiries pertaining to products, services and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer incidents or service requests; responding to customer needs or inquiries; documenting and tracking requests for services from other activities; processing customer requests; keeping records of customer interactions; and updating customer account information. Experience with knowledge management tools and known issues/errors tracking tools.
• Must be a US Citizen
• Proficiency in Microsoft products
• Excellent verbal and written communication skills

SECURITY REQUIREMENTS:

• Applicant must have a current Secret clearance and may be subject to a security investigation to obtain and maintain a security clearance issued by the US Government. In addition to the security clearance, this position may require an additional background screening for base access.

PHYSICAL REQUIREMENTS/PHYSICAL DEMANDS:

• CARRYING and LIFTING. Ability to transport and lift objects up to 30 lbs.
• Must comply with Company’s Driver Safety Policy if assigned to operate company and/or rental vehicles