Temp to Hire

Position Summary:

The Account Specialist is a liaison between our international agents, domestic vendors, drivers, and customers, both internal and external, and is responsible for freight routing management. A primary responsibility of this position is balancing customer satisfaction and company processes and procedures.

Key responsibilities:

 Develop and foster customer relationships at multiple levels, be a customer champion.

 Scheduling transportation for international air and ocean shipments.

 Process air and ocean shipments.

 Arrange delivery or storage of goods at destinations.

 Work closely with US Customs brokers, air cargo carriers, and ocean carriers.

 Prepare and distribute customer tracking and tracing reports.

 Coordinate with suppliers, carriers, and terminals to resolve issues with shipments, ensuring timely pick-ups and deliveries.

 Ensure customers receive updates of shipment details and proactively communicate any delays.

 Process international invoices and work with customers to expedite payments.

 Support the efficient flow of activity across the team managing customer shipments.

? Work with customer TMS/WEBSITES updating statuses, setting appointments, and tracking freight.

 Provide performance reports as needed for carriers and customers.

 Work closely with air and ocean carriers to cover existing customer international activity.

 Open files for all new ocean and air shipments.

 Maintain proper carrier paperwork.

Qualifications:

 Associate’s degree in business, logistics, or management preferred

 Minimum two years customer service experience required

 1-2 years’ relevant experience preferred (high volume 3rd party logistics, freight forwarding, truckload, or freight management department/company)

 Strong PC skills including MS Office (Word, Excel, PowerPoint) and web-based and Windows based software and database

 Energetic, flexible, collaborative and proactive

 Exceptional written, oral, and interpersonal skills: speaks clearly and persuasively in various situations, responds well to questions. Writes clearly and informatively, presents numerical data effectively and accurately.