CDI is looking for a Data Analyst for a client in Phoenix, Arizona.

JOB SUMMARY: The Data Entry Analyst (DEA) role will focus mainly on data entry and providing basic analysis as it pertains to SLAs, KPIs, and Workforce Management on a day to day basis. The position will also be responsible for routine ticket and call reviews.

ESSENTIAL FUNCTIONS

• Entry of data used for analysis of service metrics for client engagements
• Assist with leading the Daily Operations Call
• Provide simple analysis of metrics with a goal of continuous SLA success and improvement
• Work closely with and provide needed assistance to team members in the day to day operations of the department
• Document standard operating procedures used to collect and analyze the data specific to site and client expectations
• Produce reporting and deliverables on time, with solid quality
• Perform quality assurance with call and ticket reviews for multiple clients

MINIMUM REQUIREMENTS/PREFERENCES

• Recommend one year experience in analysis and/or reporting
• Must be willing to get involved and learn about the entire business to gain a better understanding of the factors that affect the business
• Requires fundamental knowledge of Microsoft Excel and Power Point skills
• Requires strong organizational, communication and interpersonal skills
• Capable of identifying and take ownership of an issue and have the confidence to see it through to a logical conclusion
• Must have demonstrated ability to build relationships at all levels of the organization
• Able to work without close supervision in accordance with assigned duties
• Education: Requires a High School Diploma or equivalent