Job Description for Senior Program Manager, Operations

QUALIFICATIONS

• Bachelor of Science in Computer Science, Computer Information Systems, or equivalent.
• Minimum 10 years of experience with managing software development or IT-related projects.
• Experience with managing a large-scale project that lasts many months
• Must be able to lead a cross functional team consisting of team members from various groups within Operations and groups outside Operations based on the  need of a project
• Excellent verbal and written communication skills
• Must be dynamic to embrace and adopt/manage changes in projects, and be able to work in diverse environments
• Must be able to present a clear project status to upper management on a timely manner
• Experience with working with remote team members
• Experience with developing and strategic planning for hosting mission critical business applications.
• Experience with various systems development life cycle models such as waterfall or iterative development models.
• Web-based software development experience and proficiency in OOP, especially Java with JDBC
• Experience with MS Project
• Experience with managing / mentoring / coaching program managers or project managers.
• Experience with UNIX/Linux and SQL & RDBMS, especially Oracle
• Good understanding of various technologies used for hosting a large-scale web applications
• Experience with planning multi-million dollar budgets.
• Experience with capacity planning.
• Experience with change control management and process.
• Experience with planning and designing a Disaster Recovery process, and managing the disaster simulation testing
• Good understanding of data security standards.
• Experience with XML a plus
• Experience with managing development and QA teams a plus
• Experience with datacenter planning and expansions.

RESPONSIBILITIES

• Manage strategic projects for Operations
  • Lead cross functional teams consisting of team members within Operations (Production Operations, Sysadmin, DBA, Network Administrators, Tools) and beyond Operations (Support, Development, QA, Product Management, Legal)
  • Translate a high-level organizational objective to an executable project
  • Lead a project from initiation to completion
  • Provide upper management and stakeholders with a regular status update
  • Manage and control changes to a project by working with stakeholders
  • Identify the critical path of a project to assess and mitigate risks for meeting the project timeline.
• Work with Development & Product Management on upcoming release & feature planning to align Operations projects
• Represent Operations for coordination with Engineering program management
• Run a weekly Operations project meeting to go over all strategic projects
• Maintain Operations dashboard to track various organizational metrics for Operations in addition to project status
• Plan Operations budget
• Work with the security team for security audit and certification
• Create and maintain tools to track organizational metrics or enhance team productivity as needed
• Mentor and coach Operations engineers on project management
• Foster a work environment for team members to grow and keep morale high

Contact: Theresa Wilkerson, CDI Recruiter, (415) 613-2829 | theresa.wilkerson@cdicorp.com