CDI Inc., is looking for qualified candidates to fill the role of Program Manager III. This is a contract position and the duration is expected to be 12 months+. This would be a W2 position and you would work onsite at the client’s location in Mountain View, CA. Please review the project description provided, and let me know if this is something you might be interested in discussing further.

As Localization Vendor Manager, you will manage the overall relationships with our Localization service providers, including translation, review and other language-related services, as well as technology and workflow aspects. You will manage the day-to-day relationships with the service providers, contribute to the Vendors strategy and build all necessary internal and external relationships to make sure that the best Vendors portfolio delivering translations that create a truly genuine local experience for our users.

Successful Localization Vendor managers have the ability to build strong relationships with internal teams to understand the needs of the business. Also, they are capable of building long-lasting relationships with Vendors, assessing their strengths and weaknesses, measuring their performance, and supporting them so they can deliver the best quality users are expecting.

Main Responsibilities:

• Supervise Localization Vendors to make sure they are compliant with SLAs and KPIs. This means, leading weekly meetings with Vendors and Localization team members to address issues, project action items, quality concerns, operational tasks etc.
• Set up Project Plans and serve as Project manager for all necessary initiatives where Localization Vendors are required to participate and deliver results.
• Document the operational steps required to roll out initiatives/programs that involve Localization teams and Vendors.
• Create, publish and manage Vendor communications and Internal communications to make sure all team members are aware of status of projects, initiatives, contract changes etc.
• Track, manage, and resolve vendor escalations & action items.

Responsibilities:

• Collect all necessary information from Localization team for an RFI/RFP from existing or potential vendors
• Incubate new Vendors for the Localization team, create, implement, measure and report on Vendor pilots
• Capture feedback/best practices from Vendors to share with the team.
• Collaborate in Vendors training
• Create strong relationships with Internal Localization teams to capture feedback around Vendor performance and overall initiatives.
• Develop a strong relationship with the Contracts team to provide all necessary information to create/update/renew/negotiate contracts with existing or potential Vendors.

Minimum Qualifications: BA/BS degree 5 years of work experience in an entrepreneurial environment, or working for a Fortune 100 company with international commercial operations serving consumers 5 years experience working with vendors and managing relationships with clients/suppliers. 5 years of proven experience managing WW Programs with cross-functional scope and clearly defined KPIs Experience setting up Program/Project metrics and reporting to senior management Experience creating/updating contracts and SOW with vendors Strong written and verbal communications Localization industry expertise

Preferred Qualifications: Localization experience with a tech company